Terms & Conditions

Last updated: 11/03/2020

General

The present Terms and Conditions describe the conditions for contracting the Services offered through this Website which must be accepted by the User before proceeding to the payment page of the Service selected. Said acceptance will be an express and clear declaration by the User that they have read these Terms and Conditions and understand that he/she will be automatically bound to them when confirming the payment of the selected Service. The confirmation of payment for the selected Service also confers the status of Customer (hereinafter, "you", “your”, "the Customer") on the User. Therefore, we encourage Users to read this text carefully before hiring the Services.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website, so that the User and/or Customer can consult them at all times.

The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service Team by email info@VitalRecords-Usa-Online.com or this Contact Form.

Our Services

The present website www.vitalrecords-usa-online.com (hereinafter, “the/this/our Website”) is owned and operated by Vital Records Direct SL which is a private company with TAX ID number B67006890 and its registered Office at Av. Litoral Mar 12-14, 5ª Pl. 08005 Barcelona, Spain and contact email: info@VitalRecords-Usa-Online.com (hereinafter, “We” or “the/our Company”).

The Company is not affiliated, enforced, operated or owned by the U.S. Government. This website is not a U.S State Department website.

We provide private professional assistance services related to obtaining original copies of vital records issued by the U.S Health Department States Offices.

The Company is not a law firm and, therefore, does not provide legal advice or legal representation. No attorney-client relationship is formalized by using the Services offered herein. The Services offered through this Website do not replace, in any case, a licensed attorney or specialized law firm. Therefore, if you think you need it, we recommend that you consult with a duly licensed attorney.

This Website offers the following services:

A. Standard Service

This Service includes:

  • Obtain an electronic form (PDF format) for requesting an original certified copy of a vital record, which can be downloaded to send to the U.S Health Department State Office where your vital record was issued.
  • Obtain personalised instructions on how to submit the vital record application form before the U.S Health Department State Office.
  • 24/7 multilingual Customer Service to assist you and solve doubts that may arise with filling out the vital record application form and reviewing the accuracy and completeness of the information provided by the Customer to ensure the form meets the U.S Health Department State Office’s requirements. In this regard, please be informed that Customer Service’s agents may contact you to confirm information or request additional details in order to provide you with a correct application form.

Remarks:

  • Customers have to submit their vital record application form on their own.
  • The certified copy of the vital certificate requested is issued by the U.S Health Department State Office where your vital record was issued, once the Customer submits the application and it is approved by said Department. In this regard, please note that:
    • approval or denial of a vital record application is an exclusive competence of the U.S Health Department State Office.
    • the processing time of your application remains in the hands of the U.S Health Department State Office. Please check the State Fees & Processing Times page of this Website to consult the standard processing time of the State of your interest.

B. Premium Service

This Service includes:

  • Filing a vital certificate application before the U.S. Health Department State Office where the vital record was issued, on behalf of our Customer.
  • Customers obtain an original certified copy of the vital certificate of their interest, according to the application form selected.
  • 24/7 multilingual Customer Service that submits the Customer’s vital record application after review of the application form you have completed in order to ensure the accuracy and completeness of the information provided by the Customer to ensure the form meets the U.S Health State Office’s requirements. Also, the Customer will be updated regarding the application’s status. In this regard, please be informed that Customer Service’s agents may contact you to check information or request additional details before submitting your vital record application.

Remarks:

  • The vital record application is submitted on your behalf as our Customer.
  • Requesting a copy of your vital certificate is an online process. However, the U.S Health Department State Office will send you the certified copy of the vital record requested by post.
  • The certified copy of the vital certificate requested is issued by the U.S Health Department State Office where your vital record was issued, once the Customer’s application is submitted and it is approved by said Department. In this regard, please note that:
    • approval or denial of a vital record application is an exclusive competence of the U.S Health Department State Office.
    • the U.S Health Department State Office may request additional information or confirm some information, during the review process of your application. In that event, We will let you know about the information requested by the Government.
    • the processing time of your application remains in the hands of the U.S Health Department State Office. Please check the State Fees & Processing Times page of this Website to consult the standard processing time of the State of your interest.

Please check the Exemption from Responsibility section of these Terms and Conditions in connection with this section.

Hiring our Services

Information and requirements:

  • You must be an adult and have legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country. Minors are excluded from using the Services. We reserve the right to carry out the verifications it deems appropriate to verify this fact, adopting the corresponding due diligence measures in accordance with current applicable legislation.
  • If the Service hired is for a minor, you must be his/her parent and/or legal guardian. We reserve the right to carry out verifications deemed appropriate to verify this fact, adopting the corresponding due diligence measures in accordance with current applicable legislation.
  • You must provide truthful, accurate, completed and updated personal data and/or information on the vital record application form selected in order to correctly provide you the Service selected. However, you can contact our Customer Service for the rectification of inaccurate personal data you have provided to ensure the Service selected is properly provided; by email: info@VitalRecords-Usa-Online.com or through our Contact Form.

Steps to request our Services:

Step 1: Choose and fill out the vital record application form of your interest and accept the present Terms and Conditions.

Please be informed that:

  • You are only required to provide the personal data and information strictly required by the corresponding U.S Health Department State Office in order to submit a copy of the vital certificate.
  • You must complete your vital record application form with accurate, truthful, complete and updated personal data and/or private information. Otherwise, the U.S Health Department State Office may not approve your application.

Step 2: Select between Standard Service and Premium Service.

Please be informed that:

  • If you select the Premium Service, you acknowledge that your personal data and private information (the one provided on the vital record application form selected) must be disclosed to the U.S Health Department State Office, since it is the competent body that issues the certified copy of the vital record of your interest.
  • If you select the Premium Service, you acknowledge that you will receive your certified copy of your vital record by post as defined by the U.S Health Department State Office. In this regard, you will have the opportunity to choose between standard or express shipping, before proceeding to the payment page of the total cost of this Service.
  • If you select the Premium Service, you grant us your consent to:
    • communicate your personal data to third party service providers to complete the process of requesting your vital certificate copy. This communication is necessary only in those cases that the U.S Health Department State Office establishes that requests for copies of vital certificates must be submitted through its ordering agents. We will only disclose your personal data and/or private information to those ordering agents authorized by governmental vital records Offices; and also,
    • act as your "designated representative"/"agent" to submit your vital record application on your behalf.

If you do not agree with the above Statements, please refrain from selecting the Premium Service.

You can consult our Privacy Policy for further information regarding how we process and protect your personal data and private information.

Step 3: If you select the Premium Service, you must choose between standard or express postal delivery for receiving the certified copy of your vital record.

Please be informed that:

  • The shipping costs may vary depending on each U.S. State.
  • Some U.S States may only have one shipping method (standard or express).

Step 4: Select your preferred payment method among those indicated on our website and/or the payment page. Please see the Costs section of these Terms and Conditions, for further information regarding the costs of the Services.

By entering your payment information and confirming the payment of the costs of the selected Service (i) you confirm your willingness to hire our private assistance services and (ii) you acknowledge you have been informed and agree with the costs of the Service selected.

Please bear in mind the selected Services will only be provided once the payment of the costs has been authorized and confirmed. You will receive a payment confirmation email of the selected Service with your order number (Please note this number may be required by our Customer Service in order to correctly address your request(s) regarding the selected Service. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company. If the payment of the selected Service is not confirmed, We reserve the right to terminate the contractual relationship with you and not to process your request to provide our assistance services.

Costs

Our private assistance services has the following costs:

A. Standard Service

A one-off payment for a total of $49.

Notes:

  • Our private fee for this Service does not include the fee charged by the U.S State Health Department for assessing a vital record application form.
  • You can consult the State Fees & Processing Times page of this Website to consult the public/State fees applicable to the vital record form of your interest.
  • The Customer will have to pay the applicable State fee to his/her vital record application at the time of submitting it at the U.S State Health Department Office.
  • The total cost of this Service will be shown on the payment page.

B. Premium Service

A lump-sum payment of the total charges which will depend on the options you have selected.

Notes:

  • The total cost of this Service may vary depending on the U.S State you have selected to submit your vital record application. The cost of this Service includes our private fees and the fee charged by the U.S Health Department State Office for assessing a vital record application form.
  • To the total cost of this Service will be added the cost of:
    • the number of copies ordered of your vital record certificate.
    • the shipment (standard or express) you have selected
  • You can consult the State Fees & Processing Times page of this Website to consult the public/State fees applicable to the vital record form of your interest.
  • The payment page will show an itemized summary of the total costs of this Service, depending on the options selected by you.

Remarks for Standard Service and Premium Service:

  • Our private service fees may change from time-to-time due to business strategy, objectives or needs. The new private service fee will be effective immediately, at the same time it is published on this website, not being necessary prior notice to Users and/or Customers. However, the new private service fee is not retroactive and it will not affect Customers who have already hired our Services before the change.
  • Likewise, please note that each U.S State Health Department Office can also modify its public fees at any time, being a circumstance beyond our reasonable control.
  • We would not be responsible for any foreign exchange fees and/or surcharges imposed by the Customer’s entity bank or card issuer for the transaction (payment of the cost of the Selected service) and will not provide you with any compensation or refund for such circumstances.
  • We reserve the right to sometimes make special offers and/or discounts on the price of our Services. The User will benefit from the offer and/or discount only if he/she expressly accepts the promotion notice. Please note that said special offers could be subject to specific conditions and cannot be added to other offers.
  • All special offers and/or discounts will be marked as such on the screen. If they are not marked as such, the company will not assume any responsibility in case of obvious errors. We recommend that you read the particular conditions of the offers and/or discounts before accepting the promotion notice and/or confirm the payment of our service package.
  • We reserve the right to suspend, either temporarily or permanently, the offers and/or discounts and/or modify their conditions, extend the period of validity of them and/or immediately exclude users from these advantages, at our discretion, for any reason and without prior notice to Users and/or Customers. However, these modifications will not be retroactive and, therefore, will not affect the offers / discounts already acquired by Users and/or Customers.

Payments

You may use different methods of payment to hire our Services. The payment methods we accept are indicated on our website and/or the payment page of the Services.

Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.

By confirming the payment of the costs of the selected Service you acknowledge and confirm that:

  • You have been informed and agree with the costs of the selected Service.
  • The debit/credit card used for the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card, since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment of the Services.

Please be informed that:

  • If your debit/credit card has been blocked/declined/expired, we will be unable to process the payment of the selected Service and, therefore, it will not be provided. For any financial problems you might be experiencing, please contact your bank.
  • Credit cards may be subjected to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the selected Service will not be provided. We will not assume any type of responsibility for lack of provision and/or delays in the provision of the Service selected due to delays in approving the planned charge and/or denial of the transaction.

Merchant of Record

The Merchant of Record is Vital Records Direct SL, a company with TAX ID number B67006890, inscribed in the Mercantile Registry of Barcelona, in volume 45925, section 103, sheet B-503166, registration 1, and registered Office at Av. Litoral Mar 12-14, 5ª Pl. 08005 Barcelona, Spain and contact email info@VitalRecords-Usa-Online.com

The Merchant of Record will make and manage the collection of the total costs of the Services offered through the present website and, where appropriate, refunds made and/or requested by the Customer. Please see the Refund Policy section of the present Terms and Conditions for further information.

The Merchant of Record has put in place the maximum measures to ensure the reliability and security of communications and interactions between the Users and/or Customers and this website in a completely secure manner. In this regard, please note that the payment card data is transmitted directly through a secure connection to the information systems of our payment service provider(s). Therefore, we do not have access to or store your complete payment card data.

The Merchant of Record will also issue the invoice for the charges made, when required by the Customer to the Customer Service. The Customer expressly authorizes the Merchant of Record to send the invoice in an electronic format, although you can also indicate to our Customer Service your desire to receive a paper invoice, in which case we will send it in this format to the postal address that you indicate to us.

Technical means for correcting errors

Prior to paying the total costs of the selected Service, you will have the opportunity to review all the personal information and details provided on your vital record application form and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the form is correct and complete, you will be directed to the payment page for the selected Service.

Likewise, if you detect an error in the charges made by the Merchant of Records on your bank statement you can contact our Customer Service, by email info@VitalRecords-Usa-Online.com or through this Contact Form, to request information on the charge made and, when appropriate, the situation will be regularized.

Refund Policy

Our Customers’ satisfaction is our main goal. We strive to consistently improve our professional assistance services to provide the best user experience.

If you want to cancel our assistance services regarding your Vital Record Application or you are not satisfied with our services, you have the option to apply for a refund.

If you wish to request a refund, please use our Contact Form below and clearly State the reason for your request. Your feedback regarding our professional assistance services is appreciated and valuable for us.

Important notes:

  • The refund request must be made within a maximum period of 120 days of receiving our email confirming successful payment for the assistance services hired. After this period of time, no refund requests will be approved, except in particular cases, depending on the circumstances of the customer.
  • The refund request will be evaluated within 72 hours of its receipt by our Customer Service Team. You will be informed of the approval or denial of your refund request.
  • If a refund request is approved:
    • The refund will be issued within 72 hours from the receipt of the request via the same payment method used to pay for our professional assistance services.
    • A confirmation email will be sent as soon as the refund has been issued.
    • Depending on your bank entity, the refunded amount can take up to ten (10) business days to be received.
  • If you have made multiple Vital Record Applications, each refund request needs to be filled in individually.

Please be informed that:

  • If you have hired the Standard Service you are only considered eligible for a full refund of our services fees.
  • If you have hired the Premium Service and your vital record application has not been submitted to your U.S Health Department State Office you will be considered eligible for a full refund of all charges made.
  • If you have hired the Premium Service and your Vital record application has been submitted to your U.S. Health Department State Office you will be considered eligible only for a full refund of our service fees. The fees charged by the Government for the assessment of your application are non-refundable. Only in particular cases, depending on the circumstances of the customer, will we consider whether or not to assume the fee charged by the Government.

If you need any further information about our Refund Policy, you can contact us at info@VitalRecords-Usa-Online.com.

Withdrawal Right and Cancellation

In accordance with the exceptions established by the currently applicable laws and regulations, being the vital record application form a clearly personalized document, as it contains your personal data and information as applicant, you cannot exercise the right of withdrawal as it is not applicable.

Moreover, if you have selected the Premium Service and your vital record application has already been submitted to your U.S Health Department State Office, it is not possible to cancel the process.

Please be aware that the Company reserves the right to cancel the provision of the Premium Service if the applicant commits any of the acts described below:

  • omitting or failing to provide information required during the application process;
  • not replying to our emails requesting additional information required by the Government;
  • willingly providing fraudulent, erroneous, incomplete and/or inaccurate information;
  • failing to comply with any of our instructions regarding the vital record application process;
  • and/or not responding to our information and/or failing to provide information and/or documentation required to submit the vital record application form;
  • breaching any part of these Terms and Conditions.

Exemption from Responsibility

In accordance with the provisions of Our Services section of the present Terms and Conditions, the Company (nor any of its Officers, directors and employees) will not assume any responsibility for the following circumstances that are beyond our reasonable control, such as:

  • The Customer is not an adult nor has the legal capacity to contract the Services offered through this website in accordance with the laws and regulations of his/her birth or residence country or State. The Company will not assume any responsibility for access to this website by Users under the required legal age according to their country’s applicable laws and regulations, this being the sole responsibility of their parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorization of their parents or legal guardians.
  • Both in the case of the Standard Service and the Premium Service, if the Customer has not fulfilled the vital record application form with accurate, truthful, complete and updated personal data and/or private information. The Customer will be solely responsible for any inaccuracy or misStatement of the information provided as well as for the outcome (approval or denial) of his/her vital record application due to not comply with this requirement.
  • If you have hired the Standard Service, whether or not the Customer has submitted the vital record application form before the corresponding U.S State Health Department State Office.
  • Both in the case of the Standard Service and the Premium Service, the time it takes for the U.S State Health Department Office to approve or deny a vital record application and/or issuing the certified copy of the record, as it is an exclusive competence of the government. In this regard, the maximum that the Company can do is keep you informed of the status of the procedure, in the event that you have hired the Premium Service.
  • Both in the case of the Standard Service and the Premium Service if the US Health Department State Office does not explain the reasons why it has rejected a vital record application.
  • The Customer has fulfilled the vital record application form with personal data of an adult third party and provides it to us with his/her due express consent. In such case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this situation.
  • The Customer has fulfilled the vital record application form with a minor’s personal data, without being his/her parent or legal guardian.
  • The Customer contracted the Services offered through this website under the belief that the Company provides legal services/advice.
  • The vital record application forms available in this website are provided on an “as is” basis, without establishing express or implicit guarantees of any kind, express or implied. If the User and/or Customer thinks the forms do not fit their necessities and/or situation, we strongly encourage him/her to consult a lawyer or a specialized law firm.

The Company will not provide refund or financial compensation to the Users and/or Customers for any of the above reasons.

For the purposes of the present Terms and Conditions, specially regarding this section, “Customer” is understood as the individual who has paid for the selected Service.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish law. Any action arising out of or relating to these Terms and Conditions shall be filed only in courts or arbitration tribunals located in Spain and the Users and/or Customers hereby consent and submit to the personal jurisdiction of such courts or arbitration tribunals for the purposes of litigating or mediating any such action or proceeding.

In case of controversy or disagreement between the user and/or Customer and the company arising from these Terms and Conditions, both parties agree to submit their disputes through binding arbitration. The Parties, at their own free will, expressly waive any other jurisdiction to which they may be entitled to under international private law principles, to the competent Courts and Tribunals of Barcelona - Spain.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing renounced by the Company or by the legal prescription of the action, according to the applicable current law or regulation.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

Customer Service

We have a 24/7 multilingual Customer Service to facilitate communication between you and our Company. You can contact it by different means: chat, info@VitalRecords-Usa-Online.com or through our Contact Form

Our Customer Service Team will be in charge of answering questions, suggestions, and/or complaints regarding the Services offered through this Website and, where appropriate, managing cancellations or refund requests received. We always welcome Customers feedback and will be pleased to hear their opinion about our professional Services in order to continue improving them.

Please note that we carefully process each individual question/email, so we will respond to the user and/or Customer in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.

Please be informed, it is possible that, for security reasons, the Customer Service Team may ask for personal data and/or information regarding the Service chosen by the Customer in order to verify the identity of the interested person as our Customer, before proceeding to address the refund request. In this regard, it is advisable that when you contact our Customer Service Team, you indicate and/or have at hand the Order ID that was provided with the payment confirmation email of the selected Service.

Vital Record Services

We have simplified the complex process of obtaining the Vital Record Certificate you needand all from the comfort of your home. Save time, start now!